This blog has been created and is maintained by Stefano Prenna.

Stefano is an IT enthusiast, certified in MCSA, MCSE and CCNA. His certifications in Six Sigma Yellow Belt and ITIL foundation are a plus that helps him in having a clear understanding of IT best practices and improvement techniques.

This blog has been created with the purpose to help new and not no new “IT support personnel” to find useful tips, tricks and information on how to provide excellent support and be more effective in their daily “work challenges”.

The information contained into this site is aimed at IT Support professionals so it’s possible that some articles contains information that can have the wrong impact on the system, mostly if you are not an experienced professional. Please make sure you always have a good backup in place and always document all the changes you do to your system in order to be easily able to revert them if needed.

Thank you,

Stefano Prenna

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This work is licensed under a Creative Commons Attribution 3.0 Unported License.

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